Support
Need a hand? Email support@snacklet.app and we’ll get back to you within two working days. In the app, you can also use Settings → Send feedback or report a bug, which includes your app version so we can help faster.
Common questions
How do I cancel or change Plus?+
Plus is billed by Apple or Google, so you manage it in your store account: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions → Subscriptions. Plus members can also tap Manage subscription in the app’s Settings.
I bought Plus but don’t have it+
Make sure you are signed in to the same account, then tap Restore purchases in Settings. Still stuck? Email us with the date of purchase.
How do I get a refund?+
Refunds are handled by the store you paid: reportaproblem.apple.com for the App Store, or play.google.com/store/account for Google Play.
I’ve run out of photo scans+
Free accounts get 3 AI photo scans and 5 chat estimates a day, and they reset at midnight. Barcode and label scans and manual entries are always free.
A meal estimate looks wrong+
Tap the meal to adjust the portion or the numbers. Photos can’t always see portion size or hidden oil and sauces, so a quick check helps. For a wrong barcode product, tap Wrong info? on the product.
How is my calorie target worked out?+
From your body, activity and pace, with safe minimums. Here is the method and its sources.
How do I stop a duo?+
Open Duo mode, tap the option to stop being partners and confirm. Sharing stops straight away, and you can pair up again with a new invite.
How do I export or delete my data?+
In Settings → Privacy & data, tap Export my data or Delete account. See deleting your account for details.
I didn’t get a sign-in email+
Check your spam folder and that the address is spelled right. Links expire after a while, so ask for a new one if it’s been some time.
Health and safety
Snacklet is a wellness app, not medical care. If you feel dizzy, shaky or unwell while fasting, stop and eat. If you are struggling with food or your weight feels out of control, please talk to your doctor or an eating disorder charity in your country. In an emergency, call your local emergency number.
Privacy
Read our Privacy Policy and Terms of Service.